What Is Responsible Gaming?

Responsible Gaming is a mission set out by Betano to provide a safe gaming space. We lead Responsible Gaming efforts through tools and resources that support the reasonable enjoyment of gambling.

It’s Just A Game

Fun is the keyword here, and placing a bet for entertainment that you can afford is the only way to it; placing a bet too many times to break even, make money or any other motive than just leisure or fun is definitely not.

Learn Your Betting Limits

Not everyone recognizes when they’ve had too much of something they enjoy. If you are feeling unsure whether you are at risk of developing an addiction or if you are concerned about playing too much, use our anonymous self-test to get some safe play advice based on your answers and your playing behavior.

Control Your Bets With Limiting Tools

It’s easy to lose sight of when you’re overextending yourself with losing bets or time spent. Take advantage of our self-imposed limits to control how you gamble. You can test out our Responsible Gaming tools at your own pace or make use of our free RG tool consultation by our expert customer support agents.

Keep An Eye On The Clock

Time flies when you are having fun! The trick is to make sure that you decide upfront how much time you are comfortable spending on our site per session. Don’t let betting take over the time you need to spend taking care of your health, developing meaningful relationships, and get in the way of your work.

Set A Spending Budget

You can’t bet if you run out of money. Prevent excessive overspending by creating a budget or setting a betting limit within your account. Our Customer Support agents can help you figure out how to gamble within your means through a free consultation.

Touch Grass and Stay Social

It’s fun to share your big wins with friends and family, but gambling shouldn’t take over your life. Take time to enjoy life by spending time with your loved ones, taking in some fresh air, and touching some grass. A little disconnect from the casino and sportsbook can go a long way for your mental health.

Keep It Sober

It’s few and far between that people make reasonable decisions while under the influence. Keep your betting in check by avoiding a mix of gambling and substance use. Take advantage of our Responsible Gaming tools to make sure you’re gambling responsibly.

Learn What Responsible Gaming Means To You

Take the time to understand your needs, values, and limits. Gambling is meant as entertainment and nothing more. Please treat this activity responsibly and understand where or if gambling fits within your lifestyle. It’s also essential to find your support system if you find yourself struggling with maintaining those lifestyle boundaries.

FAQ

A) Account Self Exclusion

1. How do I activate Self-Exclusion on my account?

Visit the Player Protection section in your account. Select “Self-Exclusion” and provide a timeframe and reasoning for self-exclusion. Please contact our Customer Support for any additional assistance.

2. What do I need to know about Take a Break & Self-Exclusion before applying it to my account?

Take a Break: Temporarily abstain immediately from any further betting activity. This short term option takes effect from the moment it is set and remains for the self-selected period (24 hours, 7 days, 1 month, 2 months, 3 months).

Self-Exclusion: Abstain from any betting activity for a self-selected time period. Once you become self-excluded, you are immediately logged out of your account and remain restricted to log in for the selected timeframe (6 months, 1 year, 2 years, 3 years, 4 years, 5 years).

3. Can I reactivate my account during an active self-exclusion?

You cannot request for account reactivation during a Self-Exclusion period.

4. Will my account be automatically reactivated after my set Self-Exclusion period expires?

Yes, once the Self-Exclusion period expires, your account restores full access to our products and services.

5. How often can I use Self-Exclusion on my account?

As often as you want! Regular breaks from gaming activity are best practice and we also strongly encourage customers to use them as often as they feel it is needed.

B) Self-Exclusion and Funds

1. What will happen to my account funds when I activate Self Exclusion?

You can submit a request to withdraw your funds or leave your funds within your account. Please reach our Customer Support for further information and assistance regarding the withdrawal of your remaining account funds.

C) Limits

1. Where can I set my limits for my account?

You can set limits within the Player Protection section in your account. There are a variety of limitation features to fit your Responsible Gaming needs.

2. What are the types of limits that I can choose from?

The types of limitations that you can set for all our products are: Deposit Limits, Loss Limits (per product), Betting Time Limits, and Withdrawal Request Cancellation.

3. How do account limits work?

Loss Limits: Players set an exact amount they’re comfortable losing within a period of time [daily, weekly, monthly] at the Casino or Sportsbook & Virtual sports products.

Accounts automatically prevent future betting once the set loss limit has been hit, and the account will only unlock and reset once the new period begins on a recurring schedule.

Deposit Limits: Players set an exact maximum amount of money they can deposit into their account within a set period of time [daily, weekly, monthly].

Accounts automatically prevent future deposits once the set deposit limit has been hit, and the account will only unlock and reset once the new period begins.

Betting Time Limits: Betting Time Limits helps players set a limited amount of time to bet within a day. Your account will lock for the current time period once you go over your set limit. Once the day turns over, your account will unlock and you can play again the next day.

Withdrawal Request Cancellation: Deactivate a withdrawal request using the cancellation feature in your account. Select “Do Not Allow Withdrawal Request Cancellation” to use this feature and it will immediately take effect when used.

4. How can I adjust my active limits?

Adjust your limits through the Player Protection section within your account. Decrease the account limit as often as needed, but any limit increases will take at least a week’s period from the requested date to take effect for your safety.

5. How can I best decide on a spending limit that’s right for me?

Everyone’s situation is different and only you can decide what spending limit is right for you.

Before placing any bets, make sure you meet your financial needs first. Pay your bills and other costs of living, and support the other hobbies you enjoy. Once you cover those needs, you can set a spending limit using the money leftover.

D) Preventing Underaged Gaming

1. What is the minimum age requirement for opening a betting account?

19 years of age and over or the minimum legal age and over as stipulated in the laws of jurisdiction applicable to you.

2. How can I restrict access to betting sites for underaged people in my environment?

We recommend logging out of devices shared with minors and to never use autofill passwords if your device can be easily accessed. You may also use the lock app feature if available on your devices, wherein the app on the devices can only be accessed through a password known only to you.

3. How can I block access to betting sites on my computer?

If you share your computer with friends or family including those who are under the legal age to register or bet on our site, please consider digital parental filtering solutions to limit access to our site.

E) External Organization Referrals for Gambling Related Issues

1. I am experiencing gambling related issues or addiction, can you advise me further?

We strongly empathize with the struggles of gambling and how it can affect anyone’s day-to-day life. If you find yourself struggling to get help, please consider speaking with someone who can provide professional advice and support.

We encourage you to contact any of the organizations listed below:

https://www.connexontario.ca/en-ca/ (Helpline: 1-866-531-2600)

https://www.problemgambling.ca/gambling-help/

https://www.responsiblegambling.org/

https://www.gamblersanonymous.org/ga/

https://www.creditcanada.com/

F) Safely and Properly Using My Account

1. Can I use more than one account?

No.

According to paragraph 2.6 in our Terms and Conditions: "opening and/or using multiple accounts (in addition to any existing accounts whether the existing account is active, inactive or closed for any reason), is not permitted."

2. Am I allowed to share my account?

No.

According to paragraph 2.12 in our Terms and Conditions: “It is Your responsibility to protect Your Customer ID and Password. Any actions carried out by the use of Your login details are at Your sole risk and any liability therefrom shall strictly be Yours.''

3. What deposit and withdrawal methods can I use on your site?

You can use a variety of payment options to deposit and withdraw funds to and from your Betano account including: Interac, VISA/Mastercard, PayPal and Apple Pay.

You must be the verified owner of the originating bank account or credit card used to make deposits and withdrawals.

G) Confidentiality

1. Are my account and personal details safe?

Yes, Betano is dedicated to keeping your account and personal details safe.

Please check our Privacy Policy to see the measures we take to keep your information safe.

2. Is the information that I share with Betano confidential?

Yes, Betano is dedicated to keeping your shared information safe.