Ways to communicate
Our trained Customer Support agents, your Responsible Gaming Ambassadors, handle all RG-related communications to make sure that you stay in control and use our product in a responsible manner, keeping it a game at all times.
Protecting Minors
Through our robust KYC process, we actively prevent any underaged persons (<19 years) from attempting to register to our services.
Further Assistance
The following organizations are our partners in responsible activity endorsement. They provide free assistance and advice to any customer who seeks impartial and confidential support from a therapist or counselor about issues regarding compulsive gambling or the inability to maintain control.
https://www.connexontario.ca/en-ca/ (Helpline: 1-866-531-2600)
https://www.problemgambling.ca/gambling-help/
https://www.gamblersanonymous.org/ga/
ConnexOntario exists to bridge the gap between the services that are available and the people who need them. Their vision is province where all people in Ontario are connected to mental health and addictions support where, when and how they need it.
Help Line : 1-866-531-2600
Gambling Therapy - Therapy for gambling addiction. This is a global service offered by Gordon Moody, providing free practical advice and emotional support to anyone affected by gambling.
BetGuard lets you opt out of all regulated online gambling in Ontario. It’s your decision and it’s both simple and secure. BetGuard is available to those 19 or older. A player account is not required. Enrolling in BetGuard is separate from any self-exclusion you may have arranged directly with Betano. BetGuard is a player support tool provided by iGaming Ontario, an agency of the Government of Ontario. If you have any questions, visit BetGuard.ca or call 1-833-776-7171 (toll-free).